Thank you for choosing Footlig’s shoe for your handmade leather shoe needs. We are committed to ensuring your satisfaction, and our Shipping & Return Policy is designed to make your shopping experience as seamless as possible.

Shipping Information:

Domestic Shipping: We offer reliable and efficient domestic shipping services within Pakistan. Orders are typically processed within 10 – 12 business days, and delivery times vary based on your location. You can track your order using the provided tracking information for real-time updates.

International Shipping: For our global customers, we provide international shipping service. International shipping times may vary depending on your location and customs regulations. Please note that any applicable customs duties and taxes are the responsibility of the recipient.

Return and Exchange Policy:

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your handmade leather shoes, we offer a hassle-free return and exchange policy.

Returns: If you wish to return your purchase, please contact our customer service team within 3 days of receiving your order. The product must be unused, in its original packaging, and in the same condition as when you received it. Once we receive and inspect the item, we will process the refund to your original payment method.

Exchanges: In the case of sizing issues or if you prefer a different style, we are happy to facilitate exchanges. Reach out to our customer service team within 3 days of receiving your order to initiate the exchange process. The exchanged item will be shipped once we receive and inspect the returned product.

Return and Exchange Process:

1. Contact our customer service team at support@footlig.com within 3 days of receiving your order.
2. Provide your order number, details of the item you wish to return or exchange, and the reason for the return/exchange.
3. Our customer service team will guide you through the return/exchange process and provide you with a return shipping label if necessary.
4. Pack the item securely in its original packaging and ship it back to us.
5. Once we receive and inspect the returned item, we will process your refund or initiate the exchange.

Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.

We value your satisfaction, and our team is here to assist you throughout the return and exchange process. If you have any questions or concerns, please feel free to contact us at support@footlig.com.

Thank you for choosing Footlig Handmade Shoe. We appreciate your trust in our handmade leather shoes.

Thank you for choosing Footlig Handmade Shoe. We appreciate your trust in our handmade leather shoes.